Things You Need to Know
Our YMCA has policies in place for the benefit, safety and welfare of our members, guests and our organization. All policies are approved by the YMCA Board of Directors.
Membership Refund Policy
Refunds will be made for membership when the person moves from the Craven County area, when expulsion is ordered, or when a member resigns for suffcient reasons with the Executive Director’s approval. Refunds will be a prorated portion of the membership, less a $25.00 service charge. The joining fee will not be refunded.
Program Refund Policy
A 100% refund or credit will be issued if the participant cancels up to the day before the first class of a session. A 50% refund or credit will be issued if the participant cancels after the first class meeting and before the second class. No refunds will be given after the second class. A 100% refund or credit will be issued if the TWIN RIVERS YMCA cancels a class because of low enrollment.
Inclement Weather Policy
For your safety, when Craven County Schools close or dismiss early due to inclement weather all Afterschool Programs will be cancelled.
When there’s thunder and lightning, the pools close until 30 minutes after the last sign of lightning, at the discretion of our staff.
Guests visiting a member of the TWIN RIVERS YMCA may pay a guest fee to use the Y when accompanied by a sponsoring member. Guests must complete the guest registration form when visiting the Y and have one form of ID for verification.
Individual Fee $10 Family Fee $15
Members are encouraged to recruit prospective members. Two complimentary guest passes can be arranged for prospective members if the existing member contacts the Administrative Office 24 hours in advance.
YMCA members under age 18 years are not permitted to bring guests.
A guest may not be a guest more than five times in a twelve month period.
Members visiting from another Y (reciprocity/AWAY) are not permitted to bring a guest.
Youth Facility Usage
All children under the age of 12 years must be under direct supervision of a parent or guardian when using the facility. Parent or guardian must be 18 years or older. Children 11 and under must have a parent/guardian on the premises while they are attending a supervised program activity.
Membership Cancellation Policy
To terminate or change your membership in any way, a cancellation or change form must be signed at the Service Desk 30 days prior to the draft date. Alternatively, an email, including your name, address and phone number on file, may be sent to firstname.lastname@example.org 30 days prior to the draft date.